Frequently Asked Questions
1. Where is Prestige Padel located?
We are located at the Tomahawk Club in Laval, located right behind the Costco in Laval on the intersection of Highways 15 and 440. The address is:
3002 Av. Jacques-Bureau
Laval, QC H7P 4J7
The easiest is to put “Tomahawk Club” in your WAZE. When using Google Maps app, check that it directs you to the front entrance on Av. Jacques-Bureu and not the back entrance (you can still get in but you will be parking a little further away.
2. How does it work?
Download the app in the app stores (find the links on our website’s homepage), create a profile, and start booking!
3. What are your offerings and schedules?
Check out the following link from our website for our latest offerings and descriptions:
Court booking - You reserve a whole court for an amount of time.
Free Intro match - You sign up for the scheduled INTRO matches open to all levels and start meeting and playing with others. Equipment included.
Open match - You create an open match at the time of your convenience. 3 other players can join your proposed match. Each player pays their portion of the reservation. You choose the levels of players that can sign up.
Scheduled Open Matches - We have some regularly scheduled open matches for intermediate/advanced players. 4 open spots for 90 minutes.
Classes - 1h lessons given by a padel coach
4. I don’t have a racket, what do I do?
All our activities at the moment include the rental of the equipment (August ‘22). If you decide you would like to play regularly, you can eventually buy your own equipment at our online shop.
5. I don’t have anyone to play with, what do I do?
Join our facebook group! Prestige Padel Community It is made for you, the players! Connect with other players to organize matches and get support.
6. I don’t have a car, how do I get there?
The best solution is to organize ride shares with those who you will be playing with through the facebook group (see previous point). A great bonus is you will make new friends!
7. How long before can I cancel?
In order to receive a refund, you need to cancel 24 hours before your match. The reason is that otherwise we will not have enough time to fill your spot.
8. What if it rains at the last minute or not enough people sign up to the Open Match?
The match will be canceled and you will receive a credit on your app which you can use for future bookings.
9. I want to play often, do you have any memberships or discounts?
Charge credit on your app’s wallet and get discounts! Here’s how.
We are also working on a membership model. Subscribe to our newsletter to get the latest news! To do so, leave your email on our website’s homepage.
10. Can I pay cash?
No, all transactions are done through the app.
11. What if I want to stay another hour?
If there are no reservations after, they can go to the app and book an extra hour.
12. What are the rules of Padel?
There is a sign beside one of the doors of each court with a summary of the rules and a code of conduct to follow whilst on the court.
Alternatively, visit our website and watch a short video:
13. Do you sell equipment?
Yes! Visit our online store.
14. Where can we contact Prestige Padel?